AI chatbot advises customers, captures leads 24/7
Learns from your own business data, then advises and captures leads 24/7 on your website.
AI Assistant — Huong Sen Spa
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A solution to automate sales & customer care
An AI chatbot is a virtual assistant powered by artificial intelligence that helps businesses automatically answer customers, advise on products and care for customers 24/7 without staff on standby. Unlike older fixed-script chatbots, an AI chatbot understands natural language, looks up your real business data and responds flexibly like a real sales advisor.
NAVI provides tailor-made AI chatbots suited to many industries such as real estate, spa, dental, education and hospitality, and can integrate directly into your website, CRM and Zalo OA. The chatbot not only answers questions but also handles sales-process tasks like booking appointments, collecting customer information and routing enquiries at the right time.
It is the right tool for businesses that want to optimize operating costs, speed up customer response and never miss a sales opportunity after hours.
What is an AI chatbot?
An AI chatbot is conversational software that uses artificial intelligence to communicate with users in natural language. Instead of pre-programming every answer like a traditional chatbot, an AI chatbot understands the intent of a question, analyzes context and generates a suitable response in real time.
The biggest difference is its ability to learn and look up data. A properly trained AI chatbot can read your internal documents, price lists, warranty policies and product information, then answer customers based on that very data. This keeps answers accurate, up to date and on-brand.
An AI chatbot can also combine with automated workflows — for example creating orders, booking appointments, or handing over to staff for complex questions — a step beyond old chatbots that only answered simple scripted questions.
Benefits of an AI chatbot for your business
Runs 24/7 non-stop
Customers get support any time — after hours, holidays or weekends — so you never miss a sales opportunity.
Eases the load on your team
The chatbot handles repetitive questions so staff can focus on cases that need deeper consultation.
Higher conversion rate
It replies instantly when a customer shows interest, reducing drop-off from long waits.
Personalized experience
Based on chat history and customer data, the chatbot suggests products or services suited to each person.
Lower operating cost
Compared with a large hotline team, an AI chatbot optimizes your budget significantly over the long run.
Collects customer data
Every conversation is valuable data that helps you understand customer needs and behavior better.
Key features of the NAVI AI chatbot
Grounded in your business data
The chatbot connects to each business's own knowledge — product docs, FAQs, pricing policy — so every answer stays close to reality and avoids wrong or made-up information.
Automated task handling
Beyond conversation, the chatbot performs sales-process steps like collecting customer info, booking appointments, creating enquiry tickets and routing to the right staff at the right time.
Flexible multi-channel integration
The chatbot works right on your website and can expand to Zalo OA and Facebook fanpage to sync conversation data on a single management platform.
Connect your management systems
For deeper operations, CRM integration syncs customer info, purchase history and care status, avoiding scattered data.
On-brand customization
Interface, tone and conversation scripts are designed for each business, ensuring a consistent brand experience.
AI chatbot for every industry
Each field has different advisory needs, so a tailor-made AI chatbot is built with its own scripts and data — never a one-size-fits-all template.
Spa & beauty chatbot
Explains treatments and pricing and takes booking requests straight from your website, so fewer enquiries go cold.
Restaurant chatbot
Presents dishes, drinks, combos and prices, and takes table requests outside staffed hours.
Hotel chatbot
Answers questions on rooms, occupancy, amenities and policies, and handles international guests in their own language.
Real estate chatbot
Explains projects, pricing and payment terms, and qualifies enquiries before they reach your sales team.
Language centre chatbot
Advises on courses, fees and start dates, and takes placement-test and trial-lesson requests.
Dental chatbot
Shares services and indicative treatment costs, and takes appointment requests.
An expanding AI ecosystem — for your business
NAVI keeps adding new AI capabilities. The features below are on the roadmap — planned capabilities.
Deploy your AI chatbot the proper way with NAVI
Survey and consult needs
Our team works directly with you to understand goals, target customers and the channels to integrate.
Build the knowledge base
Collect and standardize your product, service and policy documents as the foundation for training the chatbot.
Design conversation scripts
Build processing flows that match your real sales and customer-care processes.
Integrate systems
Connect the chatbot to your website, CRM, Zalo OA or other platforms as needed.
Test and fine-tune
Run real conversation scenarios and adjust accuracy before going live.
Handover and support
Train your team, then monitor and optimize the chatbot based on real conversation data after launch.
The embed code for your website is simply this:<script src="https://ai.naviwebsite.vn/widget.js" data-bot-id="nv_x7k2m9qe4t"></script>
Track conversations and customers on the dashboard
The NAVI dashboard shows you what customers care about, lets you review conversations, follow potential customers and control your chatbot's usage quota.
Choose the AI chatbot plan that fits your traffic
A free plan you can keep. Paid plans start at 3 months.
Free
$0
- 50 AI replies / month
- Knowledge base up to 500 words
- 1 chatbot on 1 website
- Basic dashboard
- No card, no payment
- Integration on 1 website
- Initial data setup
- Customer information capture
- View usage
- View potential customer list
Basic
From $18/month
- 1,000 AI replies / month
- Knowledge base up to 10,000 words
- Chatbot tone customization
- Basic dashboard
- 30-day conversation history
- Standard technical support
- Integration on 1 website
- Initial data setup
- Customer information capture
- View usage
- View potential customer list
Growth
From $29/month
- 2,000 AI replies / month
- Knowledge base up to 15,000 words
- Chatbot tone customization
- Full dashboard
- 90-day conversation history
- Usage and lead charts
- Basic conversation & lead filters
- Priority support
- Integration on 1 website
- Initial data setup
- Customer information capture
- View usage
- View potential customer list
Premium
From $65/month
- 5,000 AI replies / month
- Knowledge base up to 20,000 words
- Chatbot tone customization
- Advanced dashboard
- 180-day conversation history
- Usage and lead charts
- Advanced conversation & lead filters
- Excel/CSV data export
- Top-question analytics
- Option to hide NAVI branding
- High-priority support
- Integration on 1 website
- Initial data setup
- Customer information capture
- View usage
- View potential customer list
🎁 Start for free
Build your own website chatbot today. No card, no upfront payment — upgrade later if it fits.
AI chatbot Q&A
How is an AI chatbot different from a regular chatbot?＋
An AI chatbot understands the meaning of each question and looks up your real business data to answer, whereas a regular chatbot only answers from fixed, pre-programmed scripts. This makes the AI chatbot's replies more natural, accurate and on-brand.
Does an AI chatbot need a technical team to run?＋
After deployment, you only need to update data periodically. NAVI supports operating and optimizing the chatbot throughout your usage.
Can the AI chatbot integrate with my current website?＋
Yes. The AI chatbot is designed to embed directly into your live website without affecting its current structure.
Does the AI chatbot support Zalo OA integration?＋
Yes. NAVI supports Zalo OA integration to sync conversations between your website and Zalo on a single management system.
How long does it take to deploy an AI chatbot?＋
It depends on script complexity and the volume of data to train, usually ranging from a few days to a few weeks for systems with deep integration.
Is an AI chatbot suitable for small businesses?＋
Yes. Small businesses can start with a basic AI chatbot plan to optimize costs, then add features as needs grow.
Is customer data secure when using the AI chatbot?＋
Conversation data and customer information are stored and processed under a dedicated privacy policy, used only for the operations of the business that owns the chatbot.
